You hired an Interpreter, but how do you effectively work with an Interpreter? How can you make sure you are getting the communication services? Let’s look at some “rules of thumb”.

Sign Language Interpreters

Make sure the consumer can see the hearing person and the interpreter at the same time.

Talk directly to the consumer, don’t say, “tell them….”

Don’t ask the interpreter for their opinion. Ask the consumer if they understand, what they would like to do, and about any information pertaining to them.

Make sure there is appropriate lighting. The person needs to see the interpreter, strong light behind the interpreter makes it difficult to see the interpreter.

Ensure the noise level is appropriate for conversation.

Only one person talks at a time. Perhaps consider making turn taking rules at the beginning of the communication if there are many people in the room.

Understand if too many people continue to speak at the same time the interpreter may interject and stipulate turn taking rules if they are unable to appropriately convey information to the consumer.

Talk at a normal rate of speech. Sign language interpreters convey information simultaneously.

Two interpreters are necessary for assignments over 2 hours in length or if the communication will be highly technical. Having 2 Interpreters or giving breaks allows for effective communication; after 20 to 30 minutes of continuous interpreting, the brain begins to fatigue, and the interpreter is not functioning in the same way. Information may be left out or intent may not be fully conveyed.

Foreign Language Interpreters

Must stand close to the consumer so the consumer can hear them.

Communicate in chunks of speech. After you complete a concept, pause, and allow the interpreter to interpret to the consumer. Foreign language interpreters most often interpret consecutively, meaning they do not talk when someone is talking. They listen and then repeat what was said. Simultaneous interpreting can be done if requested.

Foreign language/spoken language Interpreters may use notes to assist them in remembering important or technical information during their interpretation process.

Tips for All Interpreters

Interpretation can become “tainted” in a legal setting if the interpreter is privy to confidential information. There should be a separate interpreter for the court and a separate interpreter for attorney communications both outside of court and at the “table” in the courtroom.

If Interpreters are unclear about what is said, they may ask questions. This does not denote that the Interpreter is not a good Interpreter; on the contrary, it means they are being diligent in ensuring the information is accurate.

When talking about medication or using unfamiliar terminology or jargon, it is helpful if you say the word and spell it or clarify what it means.

The Bottom Line

Interpreters are wonderful tools you should use to effectively communicate with a person who does not speak the same language or who is Deaf or hard of hearing. Using these few tips will assist you in working best with them.